MotoAssure Reviews: Customer Insights & BBB Rating

When it comes to protecting your vehicle beyond the factory warranty, extended warranty services and vehicle protection plans are often a popular choice. Among the companies gaining attention in this industry is MotoAssure. Customers across different platforms have shared mixed opinions about their experience with this provider, making it essential to carefully examine motoassure reviews before committing to a contract.

In this detailed guide, we analyze MotoAssure reviews from Trustpilot, the Better Business Bureau (BBB), and blog websites, along with customer experiences and competitor comparisons. This will help you understand whether MotoAssure is a trustworthy option for extended auto warranties.

What is MotoAssure?

MotoAssure, also listed as MotoAssure Administration, is a third-party administrator that handles claims for extended auto warranties. Unlike direct coverage providers, MotoAssure’s role is to process claims between coverage companies and customers, aiming to ensure smooth claim approvals and payments.

• Founded: Incorporated in 2021, with business operations filed in 2022.

• Location: Based in Leawood, Kansas (per BBB listing).

• Services: Auto warranty claims processing, customer support, and coverage verification.

• Accreditation: Accredited by BBB since January 2024 with an A rating.

The company’s official website highlights its mission to “efficiently and fairly process claims” and emphasizes customer-focused service. But do motoassure reviews support these claims?

MotoAssure Reviews on Trustpilot

Trustpilot is one of the most widely used consumer review platforms. As of 2025, MotoAssure has a 4.0 out of 5-star rating based on a very small number of reviews (only four).

Positive motoassure reviews include:

• Fast and hassle-free claim approvals.

• Helpful representatives during emergencies such as roadside assistance.

• Reimbursements provided quickly when claims were clearly covered.

Limitations of Trustpilot reviews:

• With only four total reviews, the score is not statistically significant.

• Positive ratings may indicate promise, but the limited data means the company’s reliability is still uncertain compared to larger competitors.

MotoAssure Reviews on BBB (Better Business Bureau)

The Better Business Bureau (BBB) provides a structured view of MotoAssure:

• Rating: A (very good).

• Accreditation Date: January 24, 2024.

• Business File Opened: October 12, 2023.

• Industry: Auto Warranty Processing.

• Alternate Names: Camelback Administrative Inc. and Home Assure Administration.

While MotoAssure’s A rating and accreditation build credibility, customer complaint sections reveal important insights. Blogs analyzing motoassure reviews frequently highlight issues such as denied claims or delayed refunds, which are common pain points in the auto warranty industry overall.

MotoAssure Reviews from Blogs and Independent Websites

In addition to review platforms, several blog sites and independent articles have examined motoassure reviews.

Journivo (2025 Review)

• Pros: Flexible coverage options and affordable pricing.

• Cons: Not available in California; some customers complained of denied claims due to contract exclusions.

• Compared MotoAssure to major competitors such as Endurance and CarShield.

AIO Magazine (2024 Feature)

• Positives: Affordable warranty options and quick claims processing.

• Concerns: Coverage gaps related to wear-and-tear exclusions.

Digital Business Time & Zynqle (2025)

• Pointed out a high number of customer complaints about refunds and exclusions.

• Stressed that many dissatisfied customers failed to read the fine print before signing.

Tech Bulletin

• Concluded that motoassure reviews are mixed.

• Highlighted repeated complaints about denied claims, which align with broader industry trends.

• Urged potential customers to carefully study coverage limitations.

Common Themes in MotoAssure Reviews

After reviewing multiple sources, several consistent themes emerge:

Strengths

1. Efficient Claims Processing – Many customers report smooth approvals when repairs clearly fall under coverage.

2. Responsive Customer Service – Representatives are often described as helpful and professional.

3. Accredited by BBB – Indicates the company is legitimate and complies with standard business practices.

4. Affordable Plans – Blog reviews suggest MotoAssure offers competitive pricing compared to industry peers.

Weaknesses

1. Claim Denials – A frequent complaint in motoassure reviews is denied claims, especially for wear-and-tear issues.

2. Refund Delays – Some blogs mention long processing times for cancellations or refunds.

3. Transparency Concerns – Customers feel contracts do not always match sales presentations.

4. Small Review Base – Compared to thousands of reviews for companies like CarShield, MotoAssure’s limited online presence makes it harder to gauge overall performance.

How Do MotoAssure Reviews Compare to Competitors?

Compared to these established providers, motoassure reviews suggest MotoAssure is legitimate but still developing its reputation.

Key Lessons from MotoAssure Reviews

If you are considering an extended auto warranty through MotoAssure or any other provider, keep these points in mind:

1. Read the Contract Thoroughly – Many negative reviews come from misunderstanding exclusions.

2. Understand Exclusions – Wear-and-tear, pre-existing conditions, and routine maintenance are usually not covered.

3. Check Refund Policies – Ensure you know the cancellation process and refund timeline.

4. Research Competitors – Larger companies may have more proven track records.

5. Use BBB and Trustpilot Together – Looking at both sources gives a broader picture of customer satisfaction.

Final Analysis of MotoAssure Reviews

The evidence shows that MotoAssure is a legitimate company with BBB accreditation and positive aspects such as efficient claims handling and helpful representatives. However, motoassure reviews are mixed overall, with recurring complaints about denied claims and refund delays.

Compared to established providers like CarShield or Endurance, MotoAssure has fewer customer reviews, making it harder to predict the average customer experience. Still, the A rating from BBB and positive testimonials indicate that MotoAssure is not a scam but should be approached with careful research.

Conclusion

Extended auto warranties can provide valuable protection but can also lead to frustration if customers misunderstand coverage details. Based on motoassure reviews, MotoAssure shows promise as a reliable claims administrator but still needs more customer data to prove long-term consistency.

For now, drivers considering MotoAssure should proceed with caution, carefully read the fine print, and compare it to more established competitors.

(This article is published with reference to News Zio, your trusted blog for unbiased reviews and consumer insights.)